At Serenique Counselling, strive to provide a professional, ethical, and respectful service. However, if you feel unhappy or concerned about any aspect of our work together, I encourage you to raise it so it can be addressed promptly and appropriately.

Step 1: Talk to me directly

In most cases, concerns can be resolved by talking them through. I will always aim to listen with empathy and respect, and work collaboratively to resolve any issues.

Step 2: Written complaint

If you are not satisfied after our discussion or prefer to raise your concern in writing, please email me at rabina@sereniquecounselling.co.uk with the details of your complaint.

Step 3: Escalation to BACP

If the issues is not resolved to your satisfaction, or if you prefer to speak with an independent body, you can contact my professional body who will provide confidential telephone and email guidance:

British Association for Counselling and Psychotherapy (BACP)

Website: www.bacp.co.uk

Phone: 01455 883300 or 07811 762114 or 07811 762256

Email: gethelp@bacp.co.uk

Write: BACP, 15 St John’s Business Park, Lutterworth, LE17 4HB

I take all concerns seriously and aim to resolve them promptly, fairly and in-line with BACP’s Ethical Framework.